To preserve your piece, please follow our Jewellery Care guidelines.

Production Availability & Lead Times

All of our fine jewellery is made to order, with a typical production and shipping timeframe of 2 to 4 weeks. We carry limited stock of our silver and stone pieces; availability and shipping times for these items will vary accordingly. If, due to unforeseen circumstances, we are unable to ship your order within the estimated time, we will contact you directly to arrange a revised delivery date. For inquiries or special orders, please contact us at hola@luminous27.com.

Shipping

We offer complimentary shipping on all orders over 300 EUR within the European Union. For international orders (outside the EU), shipping fees calculated at checkout do not include customs duties, taxes, or additional fees, which may apply depending on your location. These charges are the customer’s responsibility. Each order is custom-packaged with care to ensure the quality and protection of your purchase during transit.

Return Policy

Please note that made-to-order pieces are final sale and cannot be returned. We only accept returns on stone and sterling silver pieces, provided they meet our return conditions.

Our products are produced by a couple from Maracaibo, Venezuela, who run an artisan jewellery studio in Madrid. Since 2008, we have built a long and trusting relationship with their atelier, which has become a key studio in the iconic Madrid's centre jewellery quarters.

Luminous 27 bridges old and new ways of working. We commit to exclusive, responsible and sustainable production by using traditional methods, hand-crafted techniques, and the latest technology. Producing locally and on demand allows us to support our Venezuelan community in Madrid while reducing resource and transportation waste.

Please allow est. 6-8 weeks for shipment; all our fine jewellery pieces are made to order.

Contact us if you need to discuss details or sizes.

Please allow est. 4-6 weeks for shipment. Your selected size will be custom made for your order.

Luminous 27 bridges old and new ways of working. We commit to exclusive, responsible and sustainable production by using traditional methods, hand-crafted techniques, and the latest technology. Producing locally and on demand allows us to support our Venezuelan community in Madrid while reducing resource and transportation waste.